FAQs
How do I access online ordering?
Online purchases are only accessible with a valid and active My College log in. This online service is for existing students and parents only. All new students enrolling at the school will need to book and attend a uniform fitting to ensure every student has exactly what they need, and uniform items fit correctly.
How do I make a purchase online?
- Your order – can be adjusted anytime while you shop, just click on the “VIEW CART” icon located at the top right of the screen. When you’re ready to purchase, just click on “Proceed to Checkout”.
- Login to Your Account – use your school login.
- Billing and Shipping – ensure that you have both your billing and delivery address details on hand. You will also have the option to collect your purchase from Senior Reception or our Junior school families can have items delivered to the classroom.
- Review Order and Payment – ensure that you have your credit card handy to enter your card number, expiry date and security code, which are required to process your payment. Alternatively you can charge the sale to your daughters School account.
- Confirmation – once your transaction has been approved, a receipt page complete with an order number is presented as confirmation of your purchase. These details will also be sent in the form of a tax invoice/receipt by email. A packing slip which outlines your order will also be included when your parcel is delivered. we will have your order processed within 3 business days.
What methods of payment do you accept?
Payment can be made by Credit Card (Visa, MasterCard, Amex), Debit Card (Visa, Master Card) or Charge to school account.
When do I purchase my uniform?
Any time prior to the first day of school. Please note the shop is very busy at the start of the year and at the change-over between seasons. Term 1 to 2 and Term 3 to 4. We encourage Year 10 students to purchase their Year 11 uniform before the end of term 4.
Where do I purchase my uniform?
All uniform items are available from the school’s on-site uniform shop or online.
Where is the uniform shop?
Black Watch House, the on-campus uniform shop is located on the lower ground floor of the Robertson Building . There is currently no visitor parking available on site as we strive to become a carbon free campus. please park on Market Road and use the walking gate next to the pedestrian crossing to access the grounds.
Collecting orders purchased online?
Online orders can be collected from Senior Reception in the Robertson Building, during term time between 8:00am – 4:00pm, Monday – Friday. When collecting your items you will be required to print your full name and sign for the order.
Both Student and caregiver are able to collect.
Special sizes?
Special sizes are custom made for students who don’t fit the regular sizes available. Please consult with a staff member at Blackwatch House for prices, timeframe and procedure.
Are second hand uniforms available to purchase?
Preloved uniform items are only available to purchase twice a year at the Parents & Friends’ Association Preloved Sale events. We no longer offer preloved items for sale through Black Watch House.
What uniform items can be purchased outside of school?
Black opaque stockings, black/nude footlets for years 11-13, swimming goggles, black/navy swimsuit for years 7-13, black/navy backpack for students Year 7-13, umbrellas, towels, black thermals and sports bags.
I have an issue with an item I received?
If you have an issue with an item, whether that be a fault, incorrect sizing or incorrect items, please contact Blackwatch House for a solution by phone (+64 9 520 9389) or by email ([email protected]). Queries will be addressed within two business days.
How do I know what size to order?
We have size guides for each type of clothing, which you can access here: https://shop.stcuthberts.school.nz/sizeguide/
