Returns & Exchanges
Exchanges can be made, provided the following conditions are met:
- Original proof of purchase or account statement is presented.
- Items must be in original, unused and resalable condition.
- Damaged, worn or named garments will not be exchanged or refunded
- Exchange or refund is to be made within 30 days from the date of original purchase. All items purchased are covered for faulty exchange for up to 30 days.
Return shipping
The shipping cost of returning the item will be at the customer’s own expense, unless an item is faulty.
Notification of damaged, incorrect or missing products must be received by Black Watch House within 48 hours of the parcel being signed for.
Damaged or faulty items
Should your parcel contain a damaged or faulty item, please contact us either by telephone on 09 520 9389 or by email at [email protected]
Where to send returns
When returning any items please ensure they are securely packaged and addressed to:
St Cuthbert’s College
Att: Black watch House
122 Market Road
Epsom
Auckland
1051
New Zealand
Refund payment methods
Any refunds approved will be processed via the original means of payment, i.e. Credit Card, Debit (Visa, MasterCard), EFTPOS or account credit. Refunds can be processed at Black Watch House, the card holder must be physically present with proof of purchase using relevant Credit Card or Debit Card or through approved school account credit. Refunds cannot be processed as cash.
Health & hygiene regulations
Due to health and hygiene regulations we are unable to provide a refund or exchange unless faulty on the following items: swim wear, swim caps, socks, stockings, hats and hair accessories.
